We combine consulting, coaching and training approaches in our services.

Consulting
We provide consultancy on the topics of globalisation of the people and organisation (software
of the organisation). We advise our clients on how to move from having a global presence to achieving
global performance. Our consultancy is based on our expertise and experience in the fields of intercultural management, organisational culture and diversity management.

Training
Our experiential training is based on solid theoretical background. It enhances intercultural awareness, creates insight into cultural dynamics between the Japanese and Europeans and among European cultures. Our intercultural training uses the body of knowledge developed by itim international (www.itim.org).

Coaching
Coaching is at the core of our methodology, because we believe that this is the most effective way to create sustainable change in adult behaviours and attitudes.

We coach our clients to embed their learning into working practice, thereby developing sustainable competences in intercultural communication, relationship building, conflict resolution and leadership of individuals, relationships and teams. Our coaching method is based on the Co-Active ® Coaching (www.thecoaches.com) and Organisation and Systems Relationship Coaching ™ (www.crrglobal.com).

Cycle of Our Services
In all cases, we work with various assessment tools to analyse the present situation. We can then define SMART (Specific, Measurable, Attainable, Realistic, Timely) targets together with clients and design optimal, tailor-made programmes to realise them. After the execution of our services, we reassess the situation to evaluate the improvements and advise on the next steps. Our services comprise the following phases:

1. Understand the client’s goals and assess the present situation
2. Propose our solutions and services
3. Execute our services
4. Reassess the situation
5. Evaluate the effect of our services and advise on the next steps

Individuals

• Executive Briefing/Consulting on Culture and Diversity Management
• Global Executive Coaching
• Global Leadership Coaching
• Expatriate Coaching

For individual clients, we provide a tailored-made briefing on culture, diversity and the specific theme of interest. These sessions can vary in duration from a couple of hours to a couple of days, depending on client needs and requirements.
The sessions can be followed up with coaching. This combined approach enables clients to apply their new awareness, insight and learning in their daily work. Coaching sessions can take place face-to-face or virtually (via phone, Skype, internet).

Assessment tool: Intercultural Readiness Check (www.irc-center.com)

Teams, Groups & Business Relationships

• Intercultural communication & management training
• Diversity management workshop
• Global Team Facilitation
• Business Relationship Coaching
• Expatriate Family Coaching
• Speech, presentation and workshop for management team meeting and company event

For teams and groups, we design tailor-made one- to three-day face-to-face workshops on client’s issues in the context of culture and diversity management. These workshops can be followed up by a number of face-to-face or virtual team coaching sessions. The purpose of these is to secure sustainable change within a positive and productive team environment. We complete the process with a final face-to-face session to evaluate progress and define the next steps.

For business partners with issues and conflicts, we offer relationship coaching sessions. We consider the relationship itself to be the client. We enable clients to solve their own issues and conflicts by identifying and using the strengths of the relationship.

Assessment tool:
Team Diagnostic™ (www.teamstrengths.com)
Intercultural Readiness Check (www.irc-cener.com)

Organisations

• Organisational Culture Assessment
• Consulting to align Organisational Culture with Strategy
• Organisational Culture Change Consulting and Coaching

At organisational level, we are specialised in organisational culture management. Organisational culture is the sum of shared values and shared ways of doing things within a certain organisation. We help our clients align their culture with their strategy.

When multinationals go through numerous international M&A and reorganisations, shared values and ways of doing things are not self evident. The workplace can sometimes feel like a corporate jungle, where people are focused only on survival.
In this situation, well-defined organisational culture can create clarity and cohesion for employees and management. Good organisational culture can increase the positivity and productivity of the whole organisation. A good organisational culture is one that is aligned with the corporate strategy. We help our clients to recognise and realise this alignment.

Is organisational culture a fuzzy concept? Not with us. We measure the actual culture of client organisation and facilitate in defining the optimal culture which is best aligned with the corporate strategy. By analysing the gaps between the two, we are able to draw an effective change road map for our clients.

Assessment tool: The Hofstede Model © (www.itimfocus.org)

Please feel free to contact us with your inquiry or to make an appointment to discuss your challenge with us.